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4 stages of major incident management process & RACI matrix
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ITIL major incident management process: Real-life examples
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![Problem management process flow [5] | Download Scientific Diagram](https://i2.wp.com/www.researchgate.net/publication/305953563/figure/fig1/AS:392449638846476@1470578693396/Problem-management-process-flow-5.png)
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4 stages of major incident management process & RACI matrix
2. ITIL Incident Management: Taking a Structured Approach to Incident
Incident Management Workflow Diagram